This beautifully animated RSA Short will teach you the differences between empathy and sympathy, and the four qualities that make up empathy: taking a different perspective, resisting judgment, recognizing emotions in others, and communicating this recognition. “The truth is that a response rarely makes something better. What makes something better is a connection.”
Brene brown is a professor of research at the University of Houston Graduate College of Social Work. She spent the last decade studying vulnerability and worthiness. Her books and video talks are highly recommended. Her most recent book is Daring greatly: How the courage to be vulnerable transforms the way we live, love, parent, and lead.